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IAR Complaints Procedure

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IAR Complaints Procedure

The first step is for us to understand your complaint. If the complaint relates to the vehicle purchased, please contact us directly. By Telephone: 07983 851185 By Post: Ron White Trade Cars Ltd, Bradford Road, Tingley, Wakefield, West Yorkshire, WF3 1QP

Alternatively, if the complaint is in relation to finance you can contact AU Finance: By post: Complaints Department, AU Finance, 8 Eagle Park Drive, Warrington, WA2 8JA By email: qualitystandards@auf.co.uk Please provide your name and contact number so we can contact you between the hours of 9am – 5pm Monday to Friday.

Auto Union Finance Ltd takes all complaints seriously. If you are unhappy with the service you have received, please contact our offices using the details below where we will try to resolve the matter straight away. Some complaints do take a little time to resolve where we may be required liaise with third party suppliers.

If we can’t resolve your complaint by the end of the next working day following receipt of your complaint, we will write to you and acknowledge your complaint within 5 working days of receiving it and confirm who will be dealing with the matter for you.

Within 8 weeks.

Once an investigation into your complaint has been completed, we will write to you with our findings and any proposed resolution. Our intended maximum response time for our Final Response is 8 weeks. In the event that we have been unable to complete our investigation and fully respond to you within 8 weeks, we will provide you with an update at that time and inform you when we expect to be able to send you our Final Response. FOS can be contacted at: Financial Ombudsman Service, Exchange Tower, London, E14 9SR. T: 0845 080 1800. W: www.financial-ombudsman.org.uk .By email complaint.info@financialombudsman.org.uk

 

IAR Complaints Procedure | Status Disclosure

Copyright © 2026 Ron White Trade Cars. All Rights Reserved.
VAT Number - 270866089 | Company Number - 10818219

Rates From 8.9% APR Representative Example: Borrowing £7,500 over 4 years. Representative 19.9% APR fixed. Monthly payment £221.00. Total cost of credit £3,129. Total amount payable £10,629 Company Info VAT No. GB270866089 Company No. 10818219 FCA No. 821725 Ron White Trade Cars Limited is an Introducer Appointed Representative (IAR) of Auto Union Finance Ltd, FRN: 669609 which is authorised and regulated by the Financial Conduct Authority (FCA). All finance is subject to status and income. Written Quotation on request. We act as a credit broker not a lender. We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase. We are only able to offer finance products from these providers.

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